On this episode of Behind the Screen, we chat with Katherine Lo, Researcher at UC. We discuss the importance of moderation, the value of community managers, why anonymity is the wrong thing to focus on when discussing online toxicity, designing for community spaces, and where she wants to go in the future.
Kat Lo is a Researcher at the University of California, Irvine, where she’s focused in part on the role community moderators play in mitigating and preventing online abuse and harassment in this new age of the Internet. Her studies and research have led her to places like Intel, Microsoft, Facebook, and more. She’s also been in the trenches managing and advising in communities big and small, such as Reddit’s /r/girlgamers, a 54k subscriber strong community space for ladies to hang out, talk about games, and of course, play them together.